Welcome New Residents!
Welcome to the Canyon Falls Community!
We’re excited to have you as part of our neighborhood! Here’s some helpful information to get you settled in:
Canyon Falls HOA Management Team
Canyon Falls Master Community, Inc. is proudly managed by Guardian Association Management!
Your dedicated On-Site Management Team Members:
- General Manager – Megan Youngblood
CanyonFallsManager@Guardianam.com - Assistant Manager – Carrie Shearin
CanyonFallsSupport@Guardianam.com - Lifestyle Director – Melissa Rodriguez
Mrodriguez@Guardianam.com
📍 On-Site Management Office Location
You’ll find us conveniently located inside the Canyon Falls Club at: 6950 Canyon Falls Dr. Northlake, TX 76226
🕒 Office Hours
Monday-Thursday: 8:30am to 5:00pm
Friday: 8:30am to 4:30pm
Saturday-Sunday: Closed
📞 Contact Us
Give us a call at (940) 240-0803 during business hours. If we don’t answer right away, we’re likely assisting another resident, on the phone, or out in the community. Please leave a detailed voicemail with your name, property address, and how we can assist you—and we’ll get back to you as soon as possible.
After Hours Emergencies
If you experience a true emergency outside of normal business hours within Canyon Falls—such as a fire, active flooding, or a medical emergency involving serious injury ("fire, flood, or blood")—please contact 911 immediately and/or reach Guardian’s After-Hours line at 972-458-2200.
For any hazardous conditions, illegal activity, or suspicious behavior, please contact local authorities first to ensure a prompt and appropriate response.
For all other non-emergency matters, please note that inquiries received after hours will be responded to during regular business hours, in the order they are received. For assistance with general questions or community concerns, feel free to reach out to the Management Team during our normal office hours.
For all other non-emergency matters, please note that inquiries received after hours will be responded to during regular business hours, in the order they are received. For assistance with general questions or community concerns, feel free to reach out to the Management Team during our normal office hours.
We’re happy to help!
New Homeowner? Let's Get You Set Up!
Welcome to Canyon Falls Master Community! We’re excited to have you as part of our neighborhood. Here’s some helpful information to get you settled in:
HOA Management
Canyon Falls is proudly managed by Guardian Association Management (www.Guardianam.com). The HOA On-Site Staff consists of 3 team members: General Manager – CanyonFallsManager@Guardianam.com, Assistant Manager – CanyonFallsSupport@Guardianam.com, & Lifestyle/Events Director – Mrodriguez@Guardianam.com
On-Site Office Number – (940) 240-0803
On-Site Business Hours – Monday to Thursday 8:30am to 5:00pm, Fridays 8:30am to 4:30pm
After Hours Emergencies (Fire, Flood or Blood) – 972-458-2200 (Guardian) and/or 911 (Emergency Services)
Next Steps
It can take up to 30-60 days for us to receive your title paperwork from the title company. Once this is done, we’ll update your contact details in our system. However, if you’re receiving this message then you’ve already been added to our email distribution list, so you’ll receive our weekly management updates and event information every Friday. If you don’t see our emails, please check your spam folder.
Community Website
If you haven’t already, we encourage you to register on our community website at www.canyonfallscommunity.com. The verification process takes up to 24 business hours typically but may be delayed if we haven’t received the aforementioned title paperwork. Once registered, you can view the event calendar, register for upcoming events, access important community documents and more! In the meantime, check out the Welcome New Residents! tab.
Clubhouse Access and Amenities
Feel free to stop by the Canyon Falls Clubhouse during business hours for a complimentary cup of coffee, tea, or hot chocolate! You can also pick up an events calendar and meet our Canyon Falls Management Team.
If the previous owners didn’t leave access cards for the amenities or you are the first-ever homeowner of the Lot, you can pick up your amenity access cards at the Clubhouse (6950 Canyon Falls Drive, Northlake, TX 76226) during normal business hours. Please bring a valid driver’s license or ID and warranty deed (closing paperwork). Two complimentary cards will be provided, and if you need more than two, additional cards (up to four) can be purchased for $20 each.
Residents under the age of 16 must be accompanied by an adult at all times. Children under the age of 16 are not permitted in the Fitness Center. If you are utilizing the Fitness Center after business hours, please keep in mind the Clubhouse is closed during this time.
Community Amenities and Hours
Pools: Open from 5:00 a.m. to 10:00 p.m. (Season begins in May and ends in October)
Fitness Center: Open year-round from 4:00 a.m. to 11:00 p.m.
Clubhouse: Monday through Friday, 8:30 a.m. to 5:00 p.m. (Closing at 4:30 p.m. on Fridays)
Fitness Center: Open year-round from 4:00 a.m. to 11:00 p.m.
Clubhouse: Monday through Friday, 8:30 a.m. to 5:00 p.m. (Closing at 4:30 p.m. on Fridays)
Assessment Information
Your 2025 quarterly assessments total $727.00 and include the following:
HOA: $315.00
Frontier Internet/Cable: $225.00
Front-Yard Landscape Maintenance: $187.00
Frontier Internet/Cable: $225.00
Front-Yard Landscape Maintenance: $187.00
Payments are due quarterly on January 1st, April 1st, July 1st, and October 1st and are late ON the 30th of each month. Accounts need to have a $0 balance & paid in full before the 30th of each month. Please note that payments must be made quarterly to avoid late charges.
To make your assessment payment online, please visit www.GuardianAM.com
Clubhouse & Haybarn Rentals
You have the option to reserve the Clubhouse or the Haybarn (located at the Dog Park) for personal events. These facilities are available at an additional cost beyond your quarterly assessments. Contact us if you’re interested in making a reservation or need more information.
Trash Days:
Argyle/ETJ District: Monday
Northlake: Monday
Flower Mound: Thursday
Front Yard Landscape
The front yard landscaping service is through BrightView. Please join the online portal to receive direct updates and report service issues/requests: https://connect-register.brightview.com/?propertyGuid=0015A00002BgLTYQA3
User Code: Canyon Falls
Was your front yard not mowed? Please contact BrightView directly, as the previous owner may have requested to be on the no service list.
Internet/TV Services
Follow these TWO (2) EASY STEPS below to upgrade your TV and internet services:
Step 1: Get DIRECTV Stream
To establish your DIRECTV account residents go online (https://www.directv.com/stream/my-community/) to activate their DIRECTV (DTV) Stream Service and order their devices and any other options. Once your account is established you are free to download the DTV app on your TV or use a streaming device.
Step 2 - Frontier Internet and Router Upgrades
Homeowners can call Frontier’s Dedicated Bulk Call Center at 844-660-0648 to set up their appointment for the new Router and higher speed Internet.
***It is recommended that you schedule your Frontier appointment for a date after you receive your DTV equipment.
For more information, please visit 2025 TV/Internet Rollout
Additional Information
For landscaping guidelines, and more details about community policies, visit the website or reach out to our team. We’re here to help with any questions you may have.
We look forward to seeing you around the neighborhood! If you need anything, don’t hesitate to reach out to the Canyon Falls Management Team.
If you are renting your home, please provide a lease agreement to the Management Team by emailing Support@GuardianAM.com.
Our newsletter is sent every Friday and includes the most important updates, events, and announcements to keep our residents in the know. Please submit your resident contact information form so we can keep you informed on all things Canyon Falls!
Amenities & Gaining Access
Clubhouse Is Open During Business Hours!
Stop by the Canyon Falls Clubhouse during business hours for a complimentary cup of coffee, tea, or hot chocolate! While you're here, grab an events calendar and meet your Canyon Falls Management Team—we’d love to say hello!
Access Cards:
If the previous homeowner didn’t leave behind amenity access cards—or if you're the first-ever owner of the home—you can pick up your cards at the Clubhouse (6950 Canyon Falls Drive, Northlake, TX 76226) during business hours. Each home is eligible for two (2) complimentary access cards. Additional cards, up to a maximum of four (4) total access cards per Lot/Home, are available for $20 each. Lost or replacement cards may also be purchased for $20. Payments must be made by check or certified funds—we are unable to accept cash.
Please bring the following:
- A valid driver’s license or photo ID
- Your warranty deed or closing paperwork (or if renting, your lease agreement)
Clubhouse Use & Guidelines:
- Residents under the age of 16 are not permitted in the Fitness Center.
- If a resident is 16 & over and utilizing the Fitness Center after business hours, please remember the rest of the Clubhouse is closed during that time.
- Residents under the age of 16 must be accompanied by an adult at all times while in the Clubhouse.
- The Clubhouse is not available for use after business hours unless you have made a reservation. Register for our website to learn more about reserving the Clubhouse!
- Once registered, click here to learn more about our gym, pool, and other amenities.
Assessment Information
Please contact the On-Site Management Team or register for the community website. Once registered, visit https://www.canyonfallscommunity.com/pay-your-assessments/!
Front Yard Landscaping Service
Canyon Falls homeowner assessments include front yard mowing services, provided by
Residents can report service requests and communicate directly with BrightView through the BrightView HOA Connect Portal!
Residents can report service requests and communicate directly with BrightView through the BrightView HOA Connect Portal!
If you have any concerns or service requests, we encourage you to register for BrightView’s online portal. Simply click here for a user-friendly guide to the BrightView HOA Connect Portal.
For any questions or concerns, please contact BrightView directly through the portal or reach out to the Canyon Falls Management Team at the contact information listed above.
Please note that the schedule is weather-dependent and subject to change.
Trash Rules & Service Days
All trash/recycling containers must be stored out of public view on non-collection days.
This means that trash/recycling containers must be stored in your garage or backyard and cannot be stored on the side of your home, unless it is behind an ACC approved fence or landscaping.
This means that trash/recycling containers must be stored in your garage or backyard and cannot be stored on the side of your home, unless it is behind an ACC approved fence or landscaping.
Containers may be placed outside during the service window starting at 5:00PM the evening before pickup and must be stored out of view by 7:00AM the day after pickup. This timeframe allows flexibility due to variations in service times across the community’s three municipalities, but it does require that containers be promptly stored once the service window closes.
Per Section 3.16 of the governing documents:
- Trash and recycling containers may be visible only during a 38-hour window—from 5:00 PM the day before pickup to 7:00 AM the day after pickup.
- Containers must be stored out of sight either in the garage or behind/on the side of the residence so that they are not visible from any street, alley, or adjacent lot.
Questions regarding making exterior modifications and the Architectural Control Committee approval process? Visit the ACC FAQ!
For service issues, please visit your municipality's website or try the information below:
Municipalities: https://www.canyonfallscommunity.com/town-websites/
Argyle/ETJ District: Republic Services at 817-317-2000
Town of Northlake: Waste Connections at 817-222-2221
Town of Flower Mound: Town at 972-539-7378
Trash Days:
Did you know that Canyon Falls is within three (3) Denton County municipalities? Please find the following trash service days for each municipality:
Argyle/ETJ District: Republic Services at 817-317-2000
Town of Northlake: Waste Connections at 817-222-2221
Town of Flower Mound: Town at 972-539-7378
Trash Days:
Did you know that Canyon Falls is within three (3) Denton County municipalities? Please find the following trash service days for each municipality:
Argyle/ETJ District: Monday
Town of Northlake: Monday
Town of Flower Mound: Thursday
General Trash & Recycling Do’s & Don’ts
Recycling – Keep It Clean!
DO:
- Recycle paper, cardboard, metal cans, plastic bottles, and jugs.
- Empty, clean, and dry recyclables before placing them in the bin.
- Place loosely in the recycling bin—never bagged.
DON’T:
- Mix food or liquids with recyclables.
- Recycle plastic bags or film—take them to a store drop-off instead.
- Recycle light bulbs, paint cans, or Styrofoam in your blue bin.
General Trash – Dispose Responsibly
DO:
- Secure trash bags to prevent leaks and spills.
- Compact trash to maximize container space.
DON’T:
- Overfill trash bins—it can cause litter.
- Place hazardous materials (wet paint, motor oil, pesticides) in the trash.
- Put non-food or hard/fibrous materials (bones, eggshells) in the garbage disposal.
Recycling – Keep It Clean!
DO:
- Recycle paper, cardboard, metal cans, plastic bottles, and jugs.
- Empty, clean, and dry recyclables before placing them in the bin.
- Place loosely in the recycling bin—never bagged.
DON’T:
- Mix food or liquids with recyclables.
- Recycle plastic bags or film—take them to a store drop-off instead.
- Recycle light bulbs, paint cans, or Styrofoam in your blue bin.
General Trash – Dispose Responsibly
DO:
- Secure trash bags to prevent leaks and spills.
- Compact trash to maximize container space.
DON’T:
- Overfill trash bins—it can cause litter.
- Place hazardous materials (wet paint, motor oil, pesticides) in the trash.
- Put non-food or hard/fibrous materials (bones, eggshells) in the garbage disposal.
Please call Waste Connections to schedule a pickup for any hazardous items.
We look forward to seeing you around the neighborhood! If you need anything, don’t hesitate to reach out to the Canyon Falls Management Team.